Slota Casino Privacy Policy

At Slota, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you register an account, use our services, or interact with our platform. By creating an account or continuing to use our website, you agree to the practices described in this document. We encourage you to read this policy carefully before using any of our services.

Who We Are

Slota Casino is operated by a company registered in the Republic of Cyprus, with its principal place of business in Nicosia, Cyprus. All gambling services are provided through a parent company registered in Curaçao, operating under a Curaçao eGaming licence authorised and regulated by the Government of Curaçao. Our platform is available in multiple languages and currencies, serving players across a wide range of supported markets. If you have any questions regarding this policy or your personal data, you can reach us at support@slota.casino or for identity verification matters at kyc@slota.casino.

What Personal Data We Collect

When you use our services — whether you visit our website, complete the Slota casino register process, make a deposit, or contact our support team — we may collect the following types of personal information:

Information You Provide Directly

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and account V8i+Z1&]@)&{_{I{
• Financial details, including your chosen Slota casino payment methods and transaction history
• Identity documents submitted for KYC verification (e.g. passport, national ID, proof of address)
• Any communication you send to our customer support team via live chat or email

Information We Collect Automatically

• IP address, browser type, and device information
• Cookies and session identifiers (see our Cookie section below)
• Gameplay activity, betting history, and session duration
• Pages visited, navigation paths, and interaction data on our website
• Information collected through the Slota casino app or mobile browser

How We Use Your Personal Data

We use the personal information we collect for the following purposes:

• To process your registration and maintain your account — when you complete the Slota casino create account process, we use your data to set up and manage your profile
• To verify your identity and comply with our KYC and anti-money laundering obligations
• To process deposits and facilitate your ability to withdraw money from Slota casino safely and efficiently
• To provide customer support through our 24/7 live chat and email channels
• To manage bonuses, free spins, loyalty programme rewards, and promotional offers
• To detect and prevent fraud, money laundering, and problem gambling behaviour
• To send you account-related notifications and, where you have consented, promotional communications
• To improve the performance of our platform, including on Slota casino mobile and desktop versions
• To comply with applicable legal and regulatory obligations under our Curaçao licence

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you under our Terms and Conditions
• Legal obligation: We are required to process certain data to comply with anti-money laundering laws, licensing requirements, and regulatory mandates
• Legitimate interests: We process data to protect the integrity of our platform and to prevent fraud
• Consent: Where required, we will ask for your explicit consent before processing your data for marketing purposes

Cookies and Tracking Technologies

Our Slota casino platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our website is used. Cookies help us ensure that our platform functions correctly across desktop and mobile environments. You may manage or disable cookies through your browser settings; however, please note that disabling certain cookies may affect the functionality of our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment providers: To process your deposits and withdrawals via Slota casino deposit methods such as bank transfer, Interac, Skrill, MiFinity, Paysafecard, and cryptocurrency
• Game providers: Our 120+ software partners, including NetEnt, Pragmatic Play, Evolution, Play'n GO, and others, may receive limited technical data necessary to deliver gameplay
• KYC and compliance services: Third-party identity verification providers used to authenticate your documents
• Regulatory authorities: We may be required to disclose information to licensing bodies or law enforcement agencies as mandated by applicable law
• IT and security service providers: Companies that help us operate and maintain a Slota casino safe and secure environment

All third parties we work with are contractually obligated to handle your data in accordance with applicable data protection laws and our own security standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, this means we retain account data for a minimum of five years following account closure, in accordance with anti-money laundering regulations. Once the retention period expires, we securely delete or anonymise your personal information.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request that we delete your personal data
• Right to restriction: You may ask us to limit how we process your data in specific situations
• Right to object: You may object to processing based on our legitimate interests
• Right to data portability: You may request a copy of your data in a structured, machine-readable format
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@slota.casino. We aim to respond to all requests within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include SSL encryption, secure server infrastructure, and strict internal access controls. While we take every reasonable step to protect your information, no online platform can guarantee absolute security, and you use our services at your own risk in this regard. We advise you to keep your account credentials confidential at all times.

Responsible Gambling and Data

As part of our commitment to responsible gambling, we may use your data to identify patterns of potentially problematic behaviour and to apply protective measures such as deposit limits, session reminders, or self-exclusion tools. This processing is carried out in your best interest and forms part of our obligations as a licensed operator. We treat all data collected in this context with the highest level of confidentiality.

Children's Privacy

Our services are strictly intended for individuals aged 18 years and over. We do not knowingly collect personal data from anyone under this age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our services after such notification constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us. Our support team is available 24/7 through the Slota casino live chat function on our website, or you can email us directly at support@slota.casino. For identity verification and KYC-related enquiries, please contact kyc@slota.casino. We are here to help and will do our best to address your concerns promptly and transparently.